Questions about returning goods

My goods are faulty or damaged. What should I do? 

Please contact our customer service by answering the order confirmation or shipping confirmation e-mail, using the contact form or by calling 08221/2524012. Photos are always helpful! 

Usually we will send you a return label and you will receive a replacement or a refund. 

When cutting duplicated fabrics, mistakes can be overlooked on the inside or underside. We sort out defective materials before shipping if we   the errors are noticeable when cutting. Of course, we do our utmost to ensure that our goods leave our house in perfect condition.

I don't like my goods or I ordered them by mistake. What should I do?

Returns cause costs and environmental pollution that should not be underestimated. We ask you to choose your goods carefully and are always happy to answer your questions about articles and to support you in putting them together. Buying fabrics by the meter over the Internet is sometimes not easy. We are experts, of course we know that and are happy to help you! 

You can of course make use of your   right of return   and return the goods at   your own expense   (as long as they are unused and in their original packaging). 

 Please note: individually cutted fabrics are excluded from the right of return.  

 In such a case, we still ask you to contact the customer service. Since customer satisfaction is particularly important to us, we usually find an accommodating solution. As long as returns are still very rare with us, we are happy to do so.

more information in the Cancellation instructions >>