FAQ - Frequently asked questions about our shop.

Questions about your order

No, you are not bound to a minimum order value at KATTUN.
Yes, our minimum order is 0.5 meters per fabric. In addition, we cut for you in steps of 10 cm.
We offer you the PayPal, payment in advance, AmazonPay, Sofortüberweisung or Invoice, credit card and direct debit via Paypal Plus. 

Please note that a payment by invoice is not always available. Payment with Paypal Plus offers the customer an increased level of security. No matter which payment method you choose, there is always the Paypal Buyer Protection subject to applicable rules. This service is free of charge for you. The fees for this we take over for you. Of course, you can also pay for your order with us in warehouse sales in cash and take it with you.

Of course we also offer coupons for your loved ones. You can either order the voucher by mail as a gift card or we will send it to you by e-mail as a pdf attachment within a short time. For this you simply select the desired shipping method when completing the order. The recipient does not have to spend the whole amount at once, we can credit the remaining amount for further orders.
If you want to redeem a coupon at KATTUN, you should pay attention to the following: You can use your coupon to pay for items in our complete assortment. Your voucher is valid only for the value of your order, i. If you have items with a total amount below 29 Euro in the shopping cart you have to pay shipping costs. From an order value of 29 euros, we will deliver your shopping cart, of course, free of charge.
Please note: if you do not want to spend your voucher all at once we can credit you with the balance of your voucher. However, this only works automatically if you create a customer account with KATTUN! Your remaining balance will be displayed there under "My Account" as soon as we have booked it. Our shop system only allows one coupon per order!
We are always happy when we can offer you great offers and promotions. Our shop system, however, only allows one coupon per order. Discounts can not be combined! Coupons can generally only be used if you choose the regular checkout via the "cashier". When paying with PayPal Express or AmazonPay directly from the product view or the shopping cart, no coupon entry is possible.

Questions about the products

We create almost all of our product images ourselves in our own photo studio and prepare them for the online shop on calibrated monitors. It is therefore very important to us to present our goods as true to color and true to scale as possible in order to facilitate the right selection of your combinations. For every pattern we provide product images with scale in the item description.
Please keep in mind, however, that the display of your computer, tablet or smartphone may slightly change the colors. Just contact us, you should not be sure. We are happy to help.
We photograph almost all fabrics (except large patterns such as panels, etc.) from the same distance with the same focal length to get a good impression of the size of the pattern already in the article overview.

How do I find suitable ribbings?

When we include new fabrics in our shop, we try to directly select a suitable ribbing from our range and link it directly to the product. As a rule you can tell from the description, whether it is an "exactly matching" (basic tone of the material is met very accurately), a "fitting" (basic tone is very well hit) or the "original" ribbing of the manufacturer. If we do not have a very well fitting cuff in our assortment we do not put a link and you have to look yourself in our ribbing  offer what you like best. One option is to put multiple fabrics or cuffs on the comparison list.
In every product view there is a possibility to ask questions about the respective product. You can see the box by the question mark (next to wishlist and comparison list). We will contact you immediately and answer your request. Of course you can also get rid of any questions through our contact page at the bottom of each page. Just contact us if you need help. We are happy to help.

Questions about the delivery

Shipping to Germany with DHL go green CO2 neutral or Warenpost


We ship the goods promptly as a DHL parcel or Warenpost. The shipping and packaging costs within Germany are flat € 3,90 incl. VAT per consignment for goods.

Single magazines, cuts and vouchers we send for a flat rate € 2.50 incl. VAT per shipment.

From an order value of € 49 we deliver free shipping costs.

The delivery of the goods takes place within 1-3 working days after order confirmation (with selected payment in advance as payment method after the time of receipt of payment). Please note that on Sundays and public holidays delivery is not possible. Collection in warehouse sales: Medlinger Str. 18, 89423 GundelfingenWhen picking up the shipping costs. To do this, select the delivery method "Pickup". Shipping to a DHL Packstation or post officeThe dispatch to a post office or to a DHL Packstation is possible under indication of the personal post number and the packing station number without problems.


Shipping to the EU Zone 1 with DHL Parcel international Premium


We charge shipping costs of € 9.90 incl. VAT per order to the following countries: Belgium, Czech Republic, Denmark, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Austria, Poland, Portugal, Spain, Sweden, United Kingdom.

From 100 Euro order value the delivery is free of charge.

The delivery of the goods takes place within 3-7 working days after order confirmation (with selected advance payment as payment method after the time of the receipt of payment). Please note that on Sundays and public holidays delivery is not possible.


Shipping to EU and Europa Zone 3 with DHL Parcel international Premium


We charge shipping costs of € 15.90 incl. VAT per order to the following countries: Andorra, Finland, Greece, Island, Croatia, Latvia, Lichtenstein, Lithuania, Estonia, Malta, Montenegro, Norway, Slovenia, Slovakia, Cyprus

From 150 Euro order value the delivery is free of charge.

The delivery of the goods takes place within 3-7 working days after order confirmation (with selected advance payment as payment method after the time of the receipt of payment). Please note that on Sundays and public holidays delivery is not possible.The delivery to non EU countries is at net prices. The net prices without VAT. are only displayed after creating a customer account with your delivery address.

Be aware: Deliveries to non-EU countries incur additional duties, taxes and fees. For more information on customs duties, see for example euoropa.eu and for import VAT at zoll.de.

 


Shipping to Switzerland with DHL Paket international Premium


The shipping costs to Switzerland will be charged at a flat rate of € 14.90 per order.

From 150 Euro order value the delivery is free of charge.

The delivery of the goods takes place within 3-7 working days after order confirmation (with selected advance payment as payment method after the time of the receipt of payment). Please note that on Sundays and public holidays delivery is not possible.The delivery to Switzerland is at net prices. The net prices without VAT. are only displayed after creating a customer account with a Swiss delivery address.Deliveries to non-EU countries incur additional duties, taxes and fees. For more information on customs duties, see for example euoropa.eu and for import VAT at zoll.de or tares.ch.

Normally we will hand over your order to DHL on the same day (with selected prepayment as payment method after the time of receipt of payment), but at the latest the next day. Therefore, you should keep your order within Germany within 72 hours in your hands. Deliveries to other EU countries and Switzerland take 3-7 working days. However, you will always be informed about the status of your order by e-mail or you can also observe it via the shipment tracking of the delivery service.

Normally, KATTUN displays only those articles that are actually available. Although our product database is updated very quickly, in exceptional cases, an item may be out of stock at the time you submit your order. In the event that several people at the same time order an article that is only slightly available, it is unfortunately only after processing your order to determine whether the desired item can be delivered. If an order can not be executed due to a sell-out, we will of course inform you as soon as possible. In addition, the greater the time between the time the shopping cart is placed and the date the order is placed, the likelihood of a sell-off on reduced items increases. As soon as we process your order in the warehouse, you will receive from us by e-mail a definite and reliable information of your order.

Questions about the customer account

At any time you have the opportunity to create a customer account in the SET Shop. You can do this within the ordering process or via the menu item "Log in", which is available to you on every page of the online shop.

There are two options: You register via the menu item "Login", which is available to you on every page of the shop. Or, you register within the ordering process after you put your items in the cart and click on the button "Continue to checkout".

If you have forgotten your password, you can apply for and create a new password under "Login". Simply fill in the following: simply enter your e-mail address under "Forgot your password?", With which you have registered with us. You will then receive an e-mail with a link, which you can use to create a new password.

Within the customer account you have different functions available. So can Due u. a. View all your orders, check your package status, change your password or personal information, and delivery and billing address. Here also a contract data / orders are stored. Your personal wish lists are of course also available.

Questions about the shop

During the ordering process, all personal information will be encrypted before you leave your PC and transfer it over the Internet. For this, KATTUN uses the acknowledged Secure Socket Layer (SSL) transmission with AES 256-bit encryption. The encrypted details of your order, name, address, or credit card can not be read by outsiders.

Are sold-out items available for re-sale at a later date? Are sold-out items available for re-sale at a later date?

Unfortunately, we are unable to provide information on the re-deliverability of individual products. It is quite possible, that sold-out items will be bought by us, so that it is always worthwhile to search our online shop for your desired item

In order to place an order with KATTUN, you must allow security settings of your browser to write so-called cookies on your PC. Cookies are small data sets that are stored by our website on your hard disk and allow recognition. We use the cookies to perform frequency, site usage and marketing reviews. For all evaluations, we use cookie information exclusively without any connection to personal address data, ie completely anonymised. The use of cookies is a common practice on the Internet and enhances the convenience of visitors by enabling them to better tailor websites. The cookies written by us on your computer remain there indefinitely and can be deleted by you at any time. By changing the security settings in your browser, you can switch off the storage of cookies at any time or prevent them in the first place. Please note, however, that shopping at KATTUN is no longer possible.

The security of your data is extremely important to us. As a customer of KATTUN you can make your purchase free from any fears. Generally, you can visit our website without leaving any personal information. In the following cases, however, we need your data: when ordering, with a newsletter subscription. The information you give about yourself or your interests is used by us exclusively to provide you with the best possible service and an offer tailored to your needs. We protect your personal information in every conceivable way.


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