FAQ - Frequently asked questions about our shop
Anything unclear? Then give us a call, write an email to our support or use the contact form at the bottom of each page! We will be happy to help you immediately!
Questions about your order
We offer you following payment possibilities: PayPal, payment in advance, AmazonPay, Sofortüberweisung or Invoice by Klarna, credit card, IDEAL and EPS.
Please note that a payment by invoice is not always available.
Of course we also offer gift voucher for your loved ones. The voucher will be sent to you or the recipient by e-mail with a PDF-attachment immediately or at a desired date. The recipient does not have to spend the whole amount at once, we can credit the remaining amount for further orders.
If you want to use a voucher at KATTUN, you should pay attention to the following: You can use your coupon to pay for items in our complete assortment. Your voucher is valid only for the value of your order, i. If you have items with a total amount below 49 Euro in the shopping cart you have to pay shipping costs. From an order value of 49 euros, we will deliver your shopping cart, of course, free of charge.
Questions about the products
- the fabrics can shrink slightly when washed before sewing
- some reserve ensures relaxed sewing
- you have the opportunity to spontaneously implement one size larger
- you can still make changes that require additional fabric during the creative implementation of the sewing project
- Leftovers are not waste, but can be reused for great sewing or handicraft projects